WEBVTT

NOTE Timing is approximate, distributed by sentence length; not forced-aligned.

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A new inquiry is the start of a conversation.

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In this tutorial, we’ll follow a website message into your inbox, then show two ways to reply: from email, or from your business workspace.

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Here, Jamie asks about recurring cleaning.

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The contact form collects a name, email address, service interest, and a message.

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After choosing Send inquiry, wait for the confirmation.

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We’re using a controlled demo inbox for both sides of this example.

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The business receives a new inquiry notification by email.

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Read the customer’s question and respond promptly.

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An automatic acknowledgment confirms receipt, but it does not replace your personal reply.

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Email delivery can take a little time; this wait has been shortened.

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To respond from email, choose Reply on the inquiry notification.

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Keep its reply address unchanged, and send from the account that received the alert.

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Thank the customer, answer what you can, and ask for the details you need.

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Review your message, then send.

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Back in your business workspace, open Inbox and select the conversation.

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The reply sent from email appears in the same thread.

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Read that history before responding again, so you avoid sending a duplicate answer.

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You can also respond directly in your workspace.

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In this second example, the customer asks about deep cleaning.

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Read the inquiry, choose Email, and write your response in the Reply box.

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Give a useful next step, check the wording, then choose Send email.

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Keep the conversation open while you’re waiting for the customer.

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Internal notes are private context for your team; they are not customer replies.

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If you need more time, acknowledge the inquiry and tell the customer when you’ll follow up.

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Check back and keep that commitment.

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Whichever method you choose, reply promptly, be helpful, and make the next step clear.